We have planned a full outage to all Shalom services on Wednesday 10 and Thursday 11 April 2024 for IT Maintenance. This outage will mean no access to Sia, Foldr and all college services. We highly recommend all staff, students and guardians to please not try to access any Shalom IT services on these days.

Windows 10/11 Updates

The IT unit have made available the next round of windows updates for student notebooks. We are wanting students to install them asap while at Shalom this term. All students have received an email to explain the process that needs to happen.

Notebook ADP vs Warranty vs Intentional Damage

For those who are not aware or have forgotten, our Shalom HP student notebooks are all purchased with ADP (Accidental Damage Protection). ADP allows us to repair up to three notebook parts per calendar year with a processing fee of $60.50 each time a claim is logged.

Warranty allows us to claim manufacture faults on a device.  There are no fees associated to a warranty claim.

Accidental Damage Protection avoids excessive out-of-pocket repair or replacement costs caused by accidents such as some drops, spills or electrical surges. HP provides the final decision on whether a device will fall under ADP or not. HP has strongly reminded us that intentional damage does not fall under ADP and therefore will incur the full cost of repair.

Intentional damage is when a student has intentionally or recklessly destroyed or damaged the shalom notebook. HP does not cover intentional damage under ADP and therefore the families will have to pay for the cost of parts and labour. A great example is keys falling off a keyboard. Keys don’t just fall off and the common cause of this is students picking at the keys. A keyboard replacement is over $250.

We always do everything in our power to get the best outcome for Shalom families, however, please understand that whether it’s HP or another brand, the vendor will have the final decision on whether the issue is warranty or ADP. As mentioned in the ICT agreement signed at the start of each year by all guardians, it is up to the school’s discretion as to what repairs need to be performed. This is a good timely reminder to talk with your child/ren about looking after the College notebook as if they transfer to another school, we must pass this notebook onto another student that enrols at Shalom.

Mr Matthew Mills
Information Technology Manager
millsm@shalomcollege.com