Outage to SIA

I would like to advise all Parents, Staff and Students that there is a scheduled outage to Sia on Thursday 1 June 2023 from 4:30pm – 5.00pm. The Schoolbox team will be upgrading Sia to the latest version. During this time, you will not be able to login to access information and resources. The Shalom app will also be impacted from this outage.

Laptop ADP vs Warranty vs Intentional Damage

For those who are not aware or have forgotten, our Shalom HP student laptops are all purchased with ADP (Accidental Damage Protection). ADP allows us to repair up to three laptop parts per calendar year with a processing fee of $60.50 each time a claim is logged.

Warranty allows us to claim manufacture faults on a device. There are no fees associated to a warranty claim.

Accidental Damage Protection avoids excessive out-of-pocket repair or replacement costs caused by accidents such as drops, spills or electrical surges. HP provides the final decision on whether a device will fall under ADP or not. HP has strongly reminded us that intentional damage does not fall under ADP and therefore will incur the full cost of repair.

Intentional damage is when a student has intentionally or recklessly destroyed or damaged the Shalom laptop. HP does not cover intentional damage under ADP and therefore the families will have to pay for the cost of parts and labour. A great example is keys falling off a keyboard. Keys don’t just fall off and the common cause of this is students picking at the keys keyboard. A keyboard replacement is over $250.

We always do everything in our power to get the best outcome for Shalom families, however please understand that whether it’s HP or another brand, the vendor will have the final decision on whether the issue is warranty or ADP. As mentioned in the ICT agreement signed at the start of each year by all guardians, it is up to the school’s discretion as to what repairs need to be performed. This is a good timely reminder to talk with your child/ren about looking after the College laptop. If they transfer to another school, we must pass this laptop onto another student that enrols at Shalom.

Where should Students be saving files?

Just a reminder that the College process for students is to only save files to their college home folder. They can use Foldr to access their home folder from any location. Foldr has an application that can be installed on all devices and a website in case there is an issue with the apps. We do not recommend saving to the local device or on usb sticks. One major reason for saving to home folders is this allows us to assist the users to with automated backups.

URL for Foldr- https://Foldr.shalomcollege.com

We have noticed recently students are losing documents from not saving. Every time a document is started, we need students to save this to their home folder immediately so there is a better chance of recovery in the event of an issue.

Mr Matthew Mills
Information Technology Manager
millsm@shalomcollege.com